Refund Policy

We want you to be completely happy with Chill SSL. If the Service does not meet your expectations, we will do our best to make it right. This Refund Policy explains when and how you can request a refund for a Chill SSL subscription.

1. 14-day money-back guarantee

If you are not satisfied with a paid Chill SSL plan for any reason, you may request a full refund within 14 days of your original purchase date. No questions asked.

2. How to request a refund

Email [email protected] with the account email you used at checkout. We aim to process all refund requests within 2 business days. Refunds are issued via your original payment method through our payment partner (Stripe or Paddle, depending on how you subscribed).

3. After 14 days

Refund requests received after the 14-day window are handled on a case-by-case basis at our discretion. We are reasonable people. If something genuinely is not working for you, get in touch and we will do our best to help.

4. Partial billing periods

We do not offer pro-rated refunds for partial billing periods on monthly or annual plans. When you cancel, your subscription remains active until the end of the current billing period, after which it will not renew.

5. What happens after a refund

Your subscription is canceled and certificate monitoring stops at the end of the current billing period.
Your account data is retained for 30 days in case you wish to re-subscribe, unless you request earlier deletion.
You are welcome to subscribe again at any time.

6. Contact

Chill SSL trades under the legal name EdenWeb Peter Knight, registered in Ireland. Questions about refunds? Email [email protected].